Personalized and better relationship with customers is the key to the success for an organization. Considering every customer as unique and not a part of a group, we approach them with marketing plan based on their buying habits. This effective and one-to-one service increases the opportunity for sales and efficiency of customer service.
Managing all aspects, BatchMaster CRM is significantly designed and is flexible and involves no extra effort to implement, as it is embedded in BatchMaster ERP. With it, you are just a click away from your prospect, targets and customer's details, fulfilled/unfulfilled service commitments, deals gained, opportunities lost, internal e-mail, task assignments and lot more. BatchMaster CRM ensures a rewarding relationship with customers by helping you to deliver improved customer service with better efficiency.
Using BatchMaster CRM your sales, marketing, and service staff can easily share information and route tasks to provide a seamless customer experience, accelerated job done, profitable relationship and optimized Return-on-Investment.
Maintain 360 degree information of your interaction with customer instant opportunity entry as soon as you receive a call, mark the progress of the opportunity at each step until it is won or lost. Conveniently organize tasks, calls, activities and easily tie them with users/BatchMaster ERP screens. Create Jobs and Sub-jobs and link them to users. Within fraction of time, attach documents containing information or instructions and instantly send mails to the concerned users using FYI.
BatchMaster CRM is geared to help an organization in following ways:
Better Customer Retention
Investing in customer service is an investment in customer acquisition. To build up the customers’ loyalty, strong customer service and improved responsiveness is must. The quicker and efficient you response to customer leads and information, faster you close the deals. CRM assists you to create and manage a strong customer database. This helps your support team to quickly access the customer details, instantly respond to the customer queries and resolve them spontaneously. Moreover, you can also get back to old customers. This strengthens your responsiveness and contributes on the sales growth chart.
Widespread Interaction with Customer
You can maintain 360 degree information of your interaction with the prospect and customer. Prospects created here can be updated in BatchMaster database in real-time. This in turn will increase the opportunity for sales and efficiency of customer service.
Escalate Business Productivity
You can accumulate customer records, estimation, transactions, deal aspects and all other relevant business data in a single data store and access them in time to get an accurate forecast.
Analytical Reports and Dashboards
Offers many pre-designed reports and dashboard tools to view real time information on sales activities, customer inquiries, support and services issues, won or lost sales, sales pipeline, sales forecast, calendar view of opportunity and services on daily, weekly or monthly basis etc. These intuitive and comprehensive reports and dashboard assist you to completely scrutinize the situation before proceeding for effective decision.