BatchMaster has a dedicated Customer Service department which is available throughout your working hours. People from customer services are charted to ensure that the customers derive maximum satisfaction and benefits from BatchMaster's Products and Services.
Customers Service is a separate channel, outside Project implementation, and Technical Support, where customers can reach to offer their suggestions and feedback whether they have a problem or not.
BatchMaster provides necessary and sufficient training to the end users too, as they use BatchMaster ERP extensively for their day-to-day work. In case the trained employee quits, BatchMaster offers several options to choose from–
- Register yourself on www. batchmaster.com for the webinars BatchMaster holds twice a month. That keeps you abreast of the latest happenings in the industry, and how BatchMaster ERP is coping with them.
- Call your Account Executive, or write to us at firstname.lastname@example.org, get a user id and password generated for the Batch Master University . It is an online ERP education portal, where you get all the training material, free of cost, for unlimited period of time.
- In case of additional training for existing users, or training for your new users, call to your Account Executive, or write to email@example.com for further assistance.
Also a customer find this as a forum to register his concerns regarding new purchases, additional license requirement, Software Support plan, information regarding BatchMaster Add Ons and Verticals.
A customer service representative can really help you in making a decision for your upgrades, additional purchases and choosing which products best fits your needs