BatchMaster Software Pvt. Ltd

Support Functional Consultant

Job Code : GTS

Designation : Support Functional Consultant

Experience (Yrs): 2-8 Years

Job Location : Indore

Qualification
BE/MTech/MCA/MBA(Finance)/CA


Job Description

•Ensures the technical issues are handled as per the severity and defined standards
•Closely work support engineers to foresee the problems are resolved for customers in timely manner with satisfaction.
•Responsible to deliver solution as per the defined timeline.
•Need to intervene as needed to pacify the customers and assist support staff.
•Work closely with customer service team on regular basis to take all required measures to satisfy the customer’s needs.
•Will be responsible for the weekly meetings with customers as required.
•Would assist the transition process for new implementation accounts in SAP B1.
•Would join the regular DRB for updates on the issues escalated to L3 and product updates.
•Would be responsible for the enhancement of team’s knowledge and assist in building knowledgebase for the customers.
•Need to ensure case life cycle is maintained and followed.
•Need to ensure CRM is being updated with required details by support team.

Mandatory Skills:
Strong Knowledge in SAP B1.
Knowledge of Crystal Reports & UAT.

Job Code: GTS
Designation: Support Functional Consultant
Job Location: Indore
Experience (Yrs): 2-8 Years
Qualification: BE/MTech/MCA/MBA(Finance)/CA

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Author

Sanjay Panjwani

I am Managing Director at BatchMaster Software India Pvt. Ltd., a leading vendor of ERP solutions in all the 7 continents. With over 30 years of presence in the ERP market & 1500+ customers situated all over the globe, BatchMaster is a mature organization of 200 plus employees.

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