Acting as a helpdesk ticketing system, BatchMaster HeRd empowers the employees from different departments to submit requests for availing key services and information, and allows the relevant authorities to handle the services requested by them.
This HR helpdesk system helps define and maintain categories of service requests, and service request types, and manage service requests for individuals, particular business unit, or department.
Management can set the executors, viewers as well as approvers. Once the user raises the service request, the executor, viewer and user get an email notification. The executor can either close the request, or request for an approval from the management or user’s manager, in offline mode.