Understanding the needs of the fast-paced and consumer-centric retail industry, BatchMaster offers an integrated, multi-channel Retail Management Software that brings together POS and ecommerce with CRM, inventory management, pricing, vendor & purchase, sales & analytics, and inventory management into a single centrally-managed solution. It provides a comprehensive system for your small, mid and large-sized single or multi-branch retail businesses.
Right from planning how much, when and where is needed considering all the sources to supply and demand, to managing the inventory, checking quality, maintaining customer plus vendor information, streamlining sales and procurement to effectively handling point-of-sale, BatchMaster Retail Management Software does all for you. Thus delivering enhanced customer service across channels while at the same time, driving growth and increasing revenue. Explained below are its different modules:
BatchMaster Retail Management Software’s Customer Relationship Management (CRM) module gives retailers an integrated view of their customers, thus helping them to deal with their needs and challenges easily. With CRM functionality, the retailers are more empowered to manage the customers in a personalized manner across all sales channels every single time they shop. Maintaining the service request and complaints with a detailed tracking of their solution is easy too. The retailers now know the information such as customers’ buying patterns, history, feedback etc., which allows them to identify their most valuable shoppers and serve them accordingly.
Its inventory management system helps the retailers manage the quantity of inventory in hand, optimize the inventory levels, manage material movements, handle expiry and shelf-life, internal use and physical inventory changes, inventory valuation, purchase-to-order, and much more. It also supports various material management strategies, quality control, material requisition, returns management as well. Not to mention the real-time and accurate view it gives to the retailers into their stock, thus ensuring the quick replenishment of their top-selling items, as well as phasing out of low-selling products.
Material shortages or material excess, both are a big no-no for retailers to thrive. Thus, proper planning of materials is a basic necessity for them. BatchMaster with its efficient Planning module considers various sources of supply and demand to suggest how much, when and where is needed to meet the upcoming customer requirement. Planning is precisely done taking into account various lead times (vendor, QC, etc.), material in-hand, festive season demand, weekly holidays, etc. It then suggests the procurement plan, on a user-friendly dashboard, that can be directly converted to a Purchase Order with a single click.
This feature provides retailers with advanced pricing and discount management options, which results in uniformity, error-free work, and satisfied customers. The system also enables creating purchase and sales price lists and allows managing their different versions, supports promotion management and promotional pricing, real-time pricing updates to the counters, and special offers on categories, products etc.
This feature of the BatchMaster Retail Management Software enables the retailers to create any number of stores and warehouses and link them to each other or through a headquarter. It also supports stores to warehouses assignment for automatic sourcing, and dividing warehouses into zones and locators for handling the materials management, thus improving their overall warehouse efficiency.
With BatchMaster Retail Management Software, retailers can define rules for procurement, supplier setups for same products on the basis of regions, and either auto generate or manually generate a requisition. It also allows them to create purchase approvals across different levels and manage multiple purchase price lists. In addition, retailers can generate purchase order based on requirements, match PO to receipts and invoice, and have a clear view of their vendor relationship history. The material received can be tested for quality before adding them to the warehouse.
BatchMaster Retail Management Software’s dashboard of sales, and orders provides real-time retail analytics and reporting, which facilitates sound decision making on matters related to sales forecast, targets, discounts, product pricing etc. The retailers can create custom reports that can be exported for further analysis, which can be used by different departments. Also, sales reporting & analytics functionality captures and analyzes their store’s sales data, thus allowing them to identify the top money-making products, and focus resources on them.