| Next most
important thing after product selection, services play
a critical role in successful implementation of an ERP.
The services offered by BatchMaster Software as a company
are designed to ensure that the customers and partners
derive the maximum benefit of the ERP system. The ecosystem
of services in BatchMaster includes ERP Project Management,
ERP Implementation Consulting, ERP Technical Support,
ERP Education & Training, ERP e-learning and Customer
Services to fulfill all requirements of a customer which
may arise during any time before /during/ after ERP implementation. |
| ERP Project
Management at BatchMaster is designed to ensure that the
ERP implementation project gets completed within the Scope,
Time and Cost, and is tightly integrated through effective
communication for issues related to Quality Management, Human Resource requirement and Risk Management. |
| ERP Consulting
Services at BatchMaster ensures that all process and activities
are properly captured, mapped into BatchMaster ERP system,
users are effectively trained, establish a conference
room pilot and ensure that the customers is in a confortable
position to go live with BatchMaster ERP system. |
| ERP Technical
Support at BatchMaster is responsible for helping out
customers during the Post Go-Live perios, i.e., when the
customer is already using the BatchMaster ERP system.
There are various plans and options available for this
service, which are announced by customer services Time
to time. The technical support from BatchMaster can be
availed through telephone or via an email. |
| ERP Education
and Training at BatchMaster focuses on the needs of he
end users of the ERP system, and through its ecosystem
ensures that customers receives necessary and sufficient
training to perform their routine tasks. The training
can be availed through BatchMaster’s e-learning
facility, remote sessions, and on-site depending on the
scope, criticality and participation solicited. |
| Customers
Services at BatchMaster ensures that the customer is getting
the proper services from any of the above, and through
various mechanisms seeks the comfort level of customers.
Customer satisfaction is key performance indicator for
Customer Services, and BatchMaster Software as a company.
Also Customer services acts as an escalation point for
the customers for any of the other service area. |
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