Customer Service
|
 |
|
| BatchMaster
has a dedicated Customer Service department which is available
throughout your working hours. People from customer services
are charteredto ensure that the customers derive maximum
satisfaction and benefits from BatchMaster’s Products
and Services. |
| Customers
Service is a separate channel, outside Project implementation,
and Technical Support, where customers can reach to offer
their suggestions and feedback whether they have a problem
or not. |
| The Customer
Service runs various programs from time to time viz.
Feedback Generation, satisfaction Surveys, e-mail campaign
for new information and many more events and activities.
Also Customer Service feel the pulse of the customers,
and offer certain complimentary services in case the customer
so desires. Customer Service makes the arrangement with
the concerned arms of service for |
- Talk to key people and understand whether ‘things
are going well’ at customer end
- Are customers able to use the system effectively
and efficiently
- Offering the c service of helping customers in ‘Closing’
process at the end of a period be it a month, quarter
or yea
|
| Also a customer
find this as a forum to register his concerns regarding
new purchases, additional license requirement, Software
Support plan, information regarding BatchMaster Add Ons
and Verticals. |
| A customer
service representative can really help you in making a
decision for your upgrades, additional purchases and choosing
which products best fits your needs |
