Process Manufacturing ERP Software

 
 
Solution Components
Add-on Products
ERP Product for Discrete Manufacturing
Financial Partners
Support and Services
BME 2007 Features
Product Demo
 
 
Support and Services
 
Software Maintenance
Protect your ERP investment with BatchMaster Software Maintenance. With this program you will receive all major product updates released, every 6 to 12 months. You will also have access to all product patches through our secure internet page. With software maintenance you will always be running the most updated and powerful version of BatchMaster, keeping your business operating smoothly and efficiently.
 
Technical Support
Staffed with well trained professionals with years of experience and knowledge in implementing and running BatchMaster, BatchMaster Technical Support is here to help you. Available through annual technical support contracts, BatchMaster Technical Support is available 24 hours a day to answer questions and assist in problem resolution with BatchMaster.
 
BatchMaster Professional Services
BatchMaster Professional Services are well trained professionals equipped with industry experience and BatchMaster product knowledge. BatchMaster Professional Services are the experts in BatchMaster and its partnered products and add-ons. Services are available both remotely or onsite and as part of a fixed fee quote or hourly contract. Our service professionals use the proven BatchMaster Implementation Methodology, the most efficient process in starting and using our product.
  "The BatchMaster support team has been immediately accessible almost anytime we've called. They ask the right questions. They can develop a patch or provide a workaround fast so we rarely lose any up-time. And they've always treated us like a 'partner.' This is the best support we've had from any source."
 
Jeff Thompson
Prime Colorants, Inc.
Franklin,Tennessee
 
  "BatchMaster Technical Support has been quick to respond to questions at any level of complexity,and has been extremely patient in guiding us through proper use of the product.
 
Bill Stoltz
Alpha Chemicals Services, Inc.
Stoughton, Massachusetts
  "Immediate access to BatchMaster technical support on MY side of the world is crucial to my customers' success. The BatchMaster technical support team is always available and ready to help during regular business hours for those of us in the Asia-Pacific Region. This sort of Customer Support helps keep BatchMaster at the head of the class."
  John Biggs
Complete Solutions, Ltd.
Auckland,New Zealand